As a family-owned and run business, founded on great relationships with customers, employees and suppliers, we take the way we communicate with all parties very seriously.

Our friendly, family-based ethos dictates the way we communicate and supports our approach to forming and retaining long-term jointly beneficial relationships with our customers.

As a nationwide company with eight regional offices serving local communities, we actively encourage people local to our area of work to join Jackson. One of the benefits of this approach is that when one of our engineers or administration staff communicates or meets with a regional customer, they are likely to share the same local language nuances.

Jackson has a long-standing reputation for honesty and integrity and when we communicate with you, we will always be friendly, direct and speak in plain English, avoiding technical or engineering terms or phrases that could be confusing.

Ultimately, our objective is to keep you fully informed and up-to-date about any project or maintenance work we undertake for you. This will include status reports, lift performance and visit reports.