Customer Care Policy
Jackson Lift Group promote and actively encourage long term partnering initiatives and continuous development of customer care. We believe that successful working partnerships are built the basis of
> trust
> continuous improvement
> delivery of mutually beneficial and sustainable commercial savings
> a mutual respect and understanding of any issues and difficulties
> foster trust and open communication
> operate to the spirit of any agreement, not only the implicit terms
> operate a culture of team work and professionalism
In accordance with our management wishes, together with the details in our ISO9001:2000 policies and procedures, we strive to ensure a systematic process for ensuring that Customer Care is an adopted approach. We ensure that there is a structured measure of customer care, that positive & negative customer feedback is documented and reviewed and ensure that all employees deal with all customers in the following manner at all times
> Be courteous, polite & considerate
> Be patient & flexible with customer demands
> Listen to customers requests and take ownership of issues
> Keep the customer informed and exceed their expectations
> Be presentable and introduce themselves with ID cards
Monitoring is by audited ISO9001:2000 procedures and all employees will use their skills to ensure that our customers reasonable requirements and interests are considered a priority and in the event of customer dissatisfaction the appropriate procedures are followed to ensure continuous improvement.
George Jackson - Group Managing Director
Lifts, Escalators and Cradles
The UK's largest independent lift, escalator and cradle maintenance company
n You are on the Customer Care Policy page
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© 2009 Jackson Lift Group
020 8293 4176
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01543 262850
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01706 695610
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01202 871333
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0117 957 4601
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